1. Who we are
CTech Service Group (“CTECH,” “we,” “us,” or “our”) provides appliance repair and related services in Michigan. This Privacy Policy applies to information collected through our website and through communications about our services.
2. Information you may provide
When you enquire about a repair or contact us, you may be asked to provide information such as your name, telephone number, email address, service address, ZIP code, appliance type, preferred appointment details and a description of the problem. Please do not include payment card details, passwords or other highly sensitive information in a general enquiry.
3. How information may be used
Information you provide may be used to respond to enquiries, discuss service availability, assess a repair request, arrange and provide services, communicate about an appointment, maintain business records, protect our business and comply with legal obligations.
4. How information is collected
Information may be collected directly when you call, email or otherwise contact CTECH, or when you use a service enquiry feature on the Website. Basic technical information may also be processed by the website hosting provider to deliver, secure and maintain the Website.
Important: The current online repair request form is a demonstration interface and does not transmit or store the form details. Do not rely on that form to send a service request until CTECH activates and tests its submission service. This statement should be updated if the form is connected to a live system.
5. Sharing information
We do not sell personal information. If CTECH uses service providers to host the Website, manage communications, schedule work, process payments or support business operations, information may be shared with those providers only as reasonably necessary for their services and subject to appropriate safeguards. Information may also be disclosed where required by law or where necessary to protect rights, safety or property.
6. Retention and security
Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, recordkeeping, resolving disputes and meeting legal requirements. We use reasonable measures intended to protect information, but no method of transmission or storage is completely secure.
7. Your choices and privacy rights
Depending on where you live and the laws that apply, you may have rights to request access to, correction of or deletion of personal information, or to object to or restrict certain processing. You may also choose not to provide information, although this may limit our ability to respond to a service enquiry.
To make a privacy request, contact CTECH using the contact details published on the Website. We may need to verify your identity before responding.
8. Children’s privacy
The Website and services are intended for adults arranging appliance services. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to CTECH, please contact us.
9. Links to other websites
Our Website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.
10. Updates and contact
We may update this Privacy Policy when our practices or legal requirements change. The current version will appear on this page with its latest update date. For questions or privacy requests, contact CTECH using the contact details shown on the Website.